Terms and Conditions

TERMS AND CONDITIONS

About Us

Re-wrapped Ltd makes wrapping paper, swing tags, notebooks, greeting cards and other gift items.

We are a UK based company, company number 7811595 and our registered address is Unit 4 Futura House, 168 Grange Road, Bermondsey, London, SE1 3BN.

Payment Information
We use PayPal and Stripe (Credit Card Payments) for all our order processing.

Don’t have a PayPal account?  No problem, pay by Credit Card – or you can still pay via PayPal as a guest user and pay by Credit or Debit Card.

Have a PayPal account, but don’t want to use it?  If you currently have a PayPal account you will be required to use it to pay.  If you would rather not use your PayPal account, you will have to use an alternative email address when you log in.

Any problems paying?  Please contact us at enquiries@re-wrapped.co.uk and we can discuss alternative payment methods.

Delivery Information for UK and International Addresses
We will dispatch your wrapping paper within 1 working day of receipt using Royal Mail First Class Post (or International Standard Shipping for overseas addresses), so it should be with you within 2 to 3 working days (allow 7-10 working days for International Shipping).

Our wrapping paper is always delivered to you folded in 100% recycled envelopes, or if you have purchased 24 or more sheets of paper, it will arrive unfolded in a sturdy 100% recycled brown paper roll or tube.

There is an option to choose free Postage and Packaging (Royal Mail Second Class) to all UK Mainland addresses on orders of £15 or more.

We currently deliver to both UK Mainland Addresses and International Addresses.  Alternatively you can also buy all our paper and other products globally off Amazon.

Returns Policy
If you are not completely satisfied with your purchase, then you can return it to us within 28 days of purchase and as long as it is not damaged, we will arrange a full refund of your money (including your postage and packaging).  Please make it clear when returning any products, why you were not completely satisfied and we will try to ensure that other customers do not experience the same problem.

Contact Us
You can contact us at enquiries@re-wrapped.co.uk and we will get back to you as soon as we can.  Alternatively, if you matter is urgent, or you would rather talk to us directly, we can always be reached at 07720 426886.

General Data Protection Regulation (GDPR)
We collect personal data about you when you are using our products, or when you interact with us in person, through correspondence, by phone, by social media or through our website.  We also collect data about suppliers, partners and persons seeking a job or working in our company.

We use personal data mainly to perform direct sales, direct marketing and customer service activities.  We may use your information to send you marketing communications for which you have provided us with your consent.  This may include information about our products and services, events, activities, and promotions.  This type of marketing communication is subscription based and requires your consent.

We may also use your personal data to send you information about the products and services that you have purchased from us.

You have the right to request a copy of your personal data that we hold, as well as requesting us to correct data that is incorrect or out of date.  If you are a registered customer of Re-wrapped Ltd, you can also update your personal details by logging into our website and amending your personal details directly.

If you want to withdraw consent to any future direct marketing activities, then please make use of the unsubscribe link included in any e-marketing activities that we undertake.  Please not that you may still receive system messages and administrative communications from Re-wrapped Ltd, such as order confirmations, system messages and notifications about your account activities.  You may also withdraw your consent to any future marketing activities, by using the following link: enquiries@re-wrapped.co.uk.

You also have the right for all your personal details to be deleted from our website and other systems (the right to be forgotten), when it is no longer necessary for Re-wrapped Ltd to retain such data.  You may request the deletion of all of your personal data, by using the following link: enquiries@re-wrapped.co.uk.

We will never pass any of your details onto any third party organisations or companies, unless they are a third-party supplier working on our behalf (such as PayPal and Stripe Credit Card Payments), or where there is a regulatory requirement to do so.

Cookies
Our website uses cookies to collect sales metrics only for our management accounts.  By accepting our terms and conditions, you are accepting the use of these cookies.

Poly Bag Specification
In order to support the Wholesale business and 3rd party storage and shipment of our products direct from their network of warehouses, we have had to introduce the option of pre-packing our wrapping paper and other products in cellophane poly bags.  This also helps to protect the paper while it is in transit.

We have found a supplier of poly bags that are light-degradable, bio-degradable and heat-degradable, which means we now have the option of providing paper pre-folded and packed, without compromising on our ethos of using environmentally friendly or recycled materials in the production of all our products.

The poly bags degrade through photothermal-oxidation and therooxidisation.  In the presence of light, photo-fragmentation occurs in several months.  In the absence of light, the poly bag will convert into biodegradable matter in the order of 3 years at 25 degrees centigrade.

This has allowed us to introduce pre-packaged options, knowing that the packaging we use will not end up in land-fill and remain there for many years.