TERMS AND CONDITIONS
We use PayPal and Stripe (Credit Card Payments) for all our order processing.
Don’t have a PayPal account? No problem, pay by Credit Card – or you can still pay via PayPal as a guest user and pay by Credit or Debit Card.
Have a PayPal account, but don’t want to use it? If you currently have a PayPal account you will be required to use it to pay. If you would rather not use your PayPal account, you will have to use an alternative email address when you log in.
Any problems paying? Please contact us at email@example.com and we can discuss alternative payment methods.
Delivery Information for UK and International Addresses
We will dispatch your wrapping paper within 1 working day of receipt using Royal Mail First Class Post (or International Standard Shipping for overseas addresses), so it should be with you within 2 to 3 working days (allow 7-10 working days for International Shipping).
Our wrapping paper is always delivered to you folded in 100% recycled envelopes, or if you have purchased 24 or more sheets of paper, it will arrive unfolded in a sturdy 100% recycled brown paper roll or tube.
There is an option to choose free Postage and Packaging (Royal Mail Second Class) to all UK Mainland addresses on orders of £15 or more.
We currently deliver to both UK Mainland Addresses and International Addresses. Alternatively you can also buy all our paper and other products globally off Amazon.
If you are not completely satisfied with your purchase, then you can return it to us within 28 days of purchase and as long as it is not damaged, we will arrange a full refund of your money (including your postage and packaging). Please make it clear when returning any products, why you were not completely satisfied and we will try to ensure that other customers do not experience the same problem.
You can contact us at firstname.lastname@example.org and we will get back to you as soon as we can. Alternatively, if you matter is urgent, or you would rather talk to us directly, we can always be reached at 07720 426886.
Poly Bag Specification
In order to support the Wholesale business and 3rd party storage and shipment of our products direct from their network of warehouses, we have had to introduce the option of pre-packing our wrapping paper and other products in cellophane poly bags. This also helps to protect the paper while it is in transit.
We have found a supplier of poly bags that are light-degradable, bio-degradable and heat-degradable, which means we now have the option of providing paper pre-folded and packed, without compromising on our ethos of using environmentally friendly or recycled materials in the production of all our products.
The poly bags degrade through photothermal-oxidation and therooxidisation. In the presence of light, photo-fragmentation occurs in several months. In the absence of light, the poly bag will convert into biodegradable matter in the order of 3 years at 25 degrees centigrade.
This has allowed us to introduce pre-packaged options, knowing that the packaging we use will not end up in land-fill and remain there for many years.